If your account has been deactivated, there are a number of things that may have caused it including violation of our Terms of Service, an extended period of inactivity or prevention against possible unauthorized access.
Account deactivations are not necessarily permanent, but in order to possibly regain access to your MyPoints account, please follow this process:
- Submit a request via our Help Center to our Customer Service team.
- Choose “Compliance: Deactivation or Verification” as the request type.
- Once your request is submitted, please allow up to 10 days for a member of our Compliance Team to respond to your request.
- You may be asked to provide additional info about about recent activity to ensure it was completed in accordance with our terms.
- In the case possible unauthorized access is detected, you will be required to provide a scan of your government-issued ID in order to verify that you are in fact the owner of the account.
- Please respond to the agent’s response for information and provide all request materials in a timely manner to expedite reactivation of your account.