Are you having issues with an nCrave playlist? Is a Video playlist generating annoying pop-ups? Did you complete a survey and not get the promised Points?
We’ve covered the process of how to contact Member Services when you have issues with MyPoints, but here are some more tips regarding what information our team needs to help resolve your issue.
If you are experiencing what seems to be a technical issue with MyPoints, make sure you provide us with details so we can help troubleshoot. This includes:
- What browser and which version are you using? (Firefox, Chrome, Edge, Safari, etc.) To locate the browser version, click on the browser menu in the upper left of your screen and select “About Firefox” or “About Google Chrome.” Please note, that some technical issues may be related to your browser settings and so the easiest resolution may be to try clearing your cache and cookies or using a different browser.
- What operating system and version are you using? (Windows, Mac OS, Linux, etc.)
- Are you trying to access content via a mobile device like a smartphone or iPad? Make sure you include those details in your support request and keep in mind that neither video nor nCrave are accessible via mobile devices.
In addition to details regarding browser and operating system, taking screenshots of error messages is very helpful. You can attach screenshots to your request.
If your issue is related to pop-ups, malicious redirects or malware, identifying the ad which triggered these events and including that info in your ticket will be appreciated.
If your issue is in regards to a survey, including the survey number and details of what it was about can help Member Services direct your request to the appropriate team member.
Also. copying and pasting into your request the URL of the page the error occurs on can assist our tech team in determining what may have triggered the error.