Need Help? Our Member Services team is at your service!

Whether you’re missing Points, having issues with a survey or haven’t received your gift card, we have resources to help resolve your issues!

First, make sure to check out our Help Center to see if there’s an article that addresses your question. We have articles that walk you through how to update your email address and change your email subscriptions, provide info on how long it takes to receive your rewards and give instructions on how to resend your ecard and more frequently asked questions about the MyPoints program and activities.

We also have a YouTube channel with some helpful videos like steps you can take to prevent Point-crediting issues when shopping via MyPoints.

If you require specific assistance beyond what’s offered in our FAQs, click the link “Submit a request” located in the upper right of every Help Center  page.

Choose from the dropdown menu the subject that best represents your issue.  Then enter your MyPoints account email address, email subject and details regarding your issue. If you are missing shopping Points and it’s been at least 30 days since your purchase, please attach a copy of your order confirmation email. For technical issues, please attach any relevant screenshots. The more info you provide Member Services, the quicker they will be able to resolve your issue.

Because answers to many questions can be found in our Help Center articles, our Request System is set up to provide auto-generated responses related to the topic you selected. Please read these response carefully as they may allow you to resolve your issue without further assistance or provide you with instructions on how to proceed. Once the auto-generated response is sent, your request is closed.

If the auto-generated response does not resolve your issue, please reply to it to reopen your ticket and have it assigned to a Member Services agent. Once your ticket is reopened and assigned, please allow 3-5 business days for a response from the agent and up to 10 business days for Compliance-related issues.

Please do not submit multiple tickets for the same issue!

Whether you’re missing Points, having issues with a survey or haven’t received your gift card, we have resources to help resolve your issues!

First, make sure to check out our Help Center to see if there’s an article that addresses your question. We have articles that walk you through how to update your email address and change your email subscriptions, provide info on how long it takes to receive your rewards and give instructions on how to resend your ecard and more frequently asked questions about the MyPoints program and activities.

We also have a YouTube channel with some helpful videos like steps you can take to prevent Point-crediting issues when shopping via MyPoints.

If you require specific assistance beyond what’s offered in our FAQs, click the link “Submit a request” located in the upper right of every Help Center  page.

Choose from the dropdown menu the subject that best represents your issue.  Then enter your MyPoints account email address, email subject and details regarding your issue. If you are missing shopping Points, please attach a copy of your order confirmation email. For technical issues, please attach any relevant screenshots. The more info you provide Member Services, the quicker they will be able to resolve your issue.

Because answers to many questions can be found in our Help Center articles, our Request System is set up to provide auto-generated responses related to the topic you selected. Please read these response carefully as they may allow you to resolve your issue without further assistance or provide you with instructions on how to proceed. Once the auto-generated response is sent, your request is closed.

If the auto-generated response does not resolve your issue, please reply to it to reopen your ticket and have it assigned to a Member Services agent. Once your ticket is reopened and assigned, please allow 3-5 business days for a response from the agent and up to 10 business days for Compliance-related issues.

Please do not submit multiple tickets for the same issue, but instead reply to the original request to let Member Services know that your issue is still unresolved. Submitting multiple tickets will only serve to delay response and resolution of your issue.

We want our members to be happy with their MyPoints experience! Following the guidelines outlined in this post will enable us to assist you and get any issues resolved as soon as we possibly can.

 

 

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