Members have a variety of ways to connect with MyPoints: we have a page on Facebook, we tweet out Point Perk announcements on our Twitter account and do regular giveaways on Instagram.
Our social media accounts are places to find out about the latest MyPoints offers and promotions, take fun polls or enter giveaways. They are not a good place to get your account issues handled.
Our Member Services team handles on average over 300 requests each day. Although we have team members trying to address questions on Facebook, their primary function is responding to requests submitted via our Help page. We recommend checking the Help Center for articles that may address your issue or submitting a request as a first step for getting assistance.
For details on how to navigate the process of submitting a request, check out this handy blog post.
If you’ve submitted a request, please refer to the instructions in the auto-reply for response time frames or next steps. Replying to your submitted request to keep the issue within the same thread rather than opening multiple requests for the same issue is appreciated!
If you have followed up per instructions and your request has not been resolved in the stated time frame, you can send us a private message via Facebook to inquire about the status of your request. Please make sure to provide your request number and MyPoints email so that we can locate your request.
If your account issue is due to being deactivated or being hjjacked, you will understandably be feeling urgency in getting your request resolved. Please note that we have a small Compliance team dedicated to these issues, but due to the intensive nature of restoring account access, these requests may take longer than others to resolve so we ask that you reply with requested information in a timely manner in order to expedite resolution.
Many times resolution delays are due to the member not replying per instructions to reopen their request and get it assigned to an agent or not providing requested information necessary to move the process forward. Please make sure you’ve followed up before escalating your issue via a private Facebook message.
Our Facebook messages are checked at least once per day on weekdays. Sometimes we are able to respond more frequently, but as previously stated, our primary focus is addressing requests submitted via the Help Center.
Please note that our Facebook page has Community Guidelines we expect members to respect. While general MyPoints help questions that may apply to many members are appropriate for posting, posts that refer to specific account issues, or that are abusive or disrespectful are not and may be deleted.
Members who violate our rules may also be blocked from posting on our page, so please make sure to review our Guidelines before posting.